Returns & Exchange Policy
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you are unhappy with your product for any reason, reach out to us at firstname.lastname@example.org and we’ll see what we can do to make things right.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to the nature of our products we may make exceptions to this, so shoot us an email at email@example.com and we’ll do what we can to resolve any issues. To complete your return, we require a receipt or proof of purchase. For more information see our terms of service.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We will replace items if they are defective or damaged at no charge to you. If you need to exchange it for the same item or a different one, send us an email at email@example.com and send your item to: 333 Palos Verdes Blvd. Unit 27, Redondo Beach California US 90277.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Shipping Return Products
To return your product, you should mail your product to: 333 Palos Verdes Blvd. Unit 27, Redondo Beach California US 90277
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.